1. Shipping and Delivery

How is my order shipped?

Each order is carefully checked and packaged before it leaves our warehouse.

All smaller packages are shipped via FedEx Ground or U.S Postal Service.

Large furniture and oversized packages will be shipped by freight carriers.

Freight Shipment

When a freight carrier is used, your order will be delivered to your curbside. You must make arrangements to move the furniture into your home and dispose of packing materials. All large items are crated and palletized. Signature is required on the bill of lading at delivery. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped. Freight carrier shipping usually takes 1 to 4 weeks of your placing order.

Please contact us for a rate quote if special service is needed: White Glove Delivery, Express Delivery, etc.

Please note that delivery and pickup by freight companies is made during normal business hours. DYAG East carefully selects reliable freight companies, but we have no control over and are not liable for arrangements made between customers and a third party freight company. We cannot be responsible for fees and delays resulting from rescheduling or missed appointments.

How long does it take for my order to arrive?

If your piece is in stock, it will be delivered within approximately 1 to 4 weeks of your order by freight carrier or 2 to 8 weeks by blanket wrapped shipper. Please contact us if your order is time sensitive and we will do our best to accommodate your requirement.

If a product is shipped directly from one of our vendors or for pre-order, estimated shipping time is specified on the product detail page.

How much is the shipping charge?

Our discount shipping rate to the continental US is determined by weight and shipping address. Please add the item to your cart to calculate delivery charges. Please contact us for shipping cost to Alaska, Hawaii, Canada and other international destinations.

Please follow the following steps to check the shipping charge to your area:

1) Click: Add to Cart (add the item to the shopping cart)

2) Click: View Cart

3) Input: On your left hand, you will see SHIPPING CALCULATOR. Type in Country, State, and Zip Code to get the shipping cost.

How much is the redelivery and non-deliverable charge?

Redelivery fees ranging from $100 - $200 will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the shipping service provider’s discretion. Your item may be returned to one of the freight service centers if the service provider is unable to contact you for delivery or if you miss your delivery appointment.

You are responsible for the full actual shipping and handling charge if your item is returned to our warehouse because the service provider is unable to contact you for delivery or if you miss your delivery appointment or you provide us with an incorrect delivery address.

Can I pick up my order?

Yes, call us at 508-296-8580 to make an appointment to have your order picked up.

2) Orders

How do I place an order?

You may place an order online or by e-mail or call us at 508-296-8580. When you call, it expedites the process if you have the Item # ready. We will walk you through the ordering process or place the order for you.

Can I change my order?

An order may be changed or modified as long as the request is made within two days of your purchase.

What is you cancellation policy?

There will be no charge incurred if you cancel your order before your order is shipped. There will be 15% cancellation fee plus all shipping costs if your order has been shipped to you. Custom orders cannot be cancelled.

Do you offer layaway plan?

Yes, call us at 508-296-8580 to make the payment arrangements that work best for you. No interest or finance charge.

How do I know if the item is in stock?

Stock availability is updated and displayed for each product on the product detail page.

How can I track my order?

A tracking number will be sent to you via e-mail after your order is shipped.

You will receive the shipper’s contact information via e-mail if your item is shipped by the blanket wrapped service.

3) Payment

What payment methods do you accept for my purchase?

We accept Visa, Master Card, Discover, American Express, Wire Transfer, and Personal Check. Please note that your order will not be processed until your check has cleared.

How much is the Sales Tax?

No sales tax.

4) Return Policy

If you are not satisfied with your purchase for any reason, we will be glad to refund you the full amount less shipping and handling cost or exchange within 14 days of the item delivery date as stated in the item’s return policy.

Conditions:

Call us to obtain a return authorization number. A return without our authorization will not be accepted. All returns must be in their original condition and packaging.Buyer is responsible for return shipping chargesand 12 % restocking handling charges and will not be reimbursed for the original shipping cost. Special orders cannot be returned.

Once an item is inspected to be in its original condition as sent to the customer, full credit for the purchase price of the product, less shipping and 15% restock handling cost, will be issued.

If an item is not returnable, it will be notified on the product detail page.

How do I make a return?

Simply give us a call to make arrangements to have your piece(s) shipped back.

What if the item I receive is damaged?

Before signing the carrier’s delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment, the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package.

If, during delivery, it is obvious there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact us immediately. After accepting delivery, please keep all packaging materials for 3 days in case you discover damage or defects after delivery.

In the unlikely event you receive a damaged item, please keep all the packing materials and call us at 508-296-8580 or email us order@dyageast.com to have the item picked up and to schedule delivery of a replacement item at no cost. Please note that any damage on the product or packaging must be filed with us within 3 days of receipt. If you choose not to replace the product or replacement is not available, a full refund will be issued to you once the damaged item is returned to our warehouse.

5) Condition of Use

What is Your Condition of Use?

Please take a few minutes to review our Conditions of Use. They bind your purchase of products from us.

The color of finish may appear different from the pictures posted on our site when it is viewed from different computer screen.

Errors and Inaccuracies: We make every effort to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and product descriptions. DYAG East reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Chinese Antique Furniture was made from wood that was not kiln dried and existed in a high humidity climate for many years. As wood is a natural living material, it will expand in a humid environment and contract in a drier environment to settle into its new situation. Lines may develop when antique furniture makes adjustment to its new home. The development of lines does not affect the structural integrity of a piece but adds character and allure to the piece. Our goal is to give you all information needed to assist you in making a decision with your purchase. If you are not familiar with furniture of this nature, please contact us with any questions you may have.

The age of each Chinese antique is provided by our suppliers. We choose our antique furniture suppliers based on the years they have been in the collecting and restoring antique furniture business and the expertise and knowledge they possess within their trade.

6) Privacy & Security

What is your Privacy Policies?

We do not sell, rent, and share any information collected from you for any reason. Data collected from you will be used for DYAG East internal use only. We use data you provide to confirm and track your order, send our newsletter, new products, and promotions, and to analyze trends and statistics. At any time you may request to be unsubscribed. Although unlikely, in certain instances, we may be required to disclose your personal information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, to DYAG East, or to others. We may also disclose your personal identification information when we believe the law requires it.

Is the information I give you secure?

We use PayPal to process online order. All of your credit card information resides with PayPal, which provides the maximum security. We never see your credit card information if you place your order online. If you place your order by email or phone, your credit card information will be deleted once the transaction is completed.

We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

7) How do I contact you?

E-mail: info@dyageast.com

Phone: 508-296-8580

8) Wood Furniture Care

How do I clean and care of my wood furniture?

Proper handling, cleaning, and placement of fine wood furniture are essential to keep your products in the best condition for many years to come.

Placement:

Temperature, humidity, and light can greatly affect the condition of wood furniture. Wood is a natural living material and will respond to changes in the atmosphere. Extreme fluctuations in temperature and strong light can cause furniture to dry out, fade, shrink, crack, or split. Extreme humidity can cause mold to expand.

It is very important to keep wood furniture in a stable temperature with regulated humidity.

• Do not expose fine wood furniture to extreme heat or humidity. Avoid placing furniture near a heat outlet such as radiators, hot air vents, air conditioners or open windows.
• Do not expose wood furniture to direct sunlight or artificial light as strong light may cause finishes to fade.
• Do not put plastic, rubber or hot objects such as hot coffee cups directly on a wood finish.
• Chemicals in those objects may soften or discolor the finish if left in contact with the furniture for a long period of time.
• Use a humidifier or dehumidifier to regulate the level of humidity desired. Placing a glass of water inside or underneath wood furniture can also help to maintain the correct level of humidity.

Cleaning:

• Clear dust with a soft, clean cloth, dusting with the grain of the wood. The cloth may be dampened with a furniture dusting-aid or a furniture care polish product. Always follow the manufacturer’s directions on the product.
• Never use chemicals, abrasive kitchen cleansers, other commercial cleaners, or solvents on wood pieces.
• The furniture may be washed with a mild soap intended for that purpose or a furniture cleaning product available in most grocery stores. Follow the directions on the product, use a soft cloth and wipe with the grain.
• To best protect finish and keep shine of wood furniture, polish it with good quality, non-silicone furniture polish, following the grain of the wood every six months or so. Avoid using oily polishes or waxes.
• Avoid silicone-based or any type of products that may leave an oily film on the furniture since they may cloud of the finish and is very difficult to remove. Also avoid oil based polishes, as they tend to collect dust and even darken wood.
• Wipe spilled liquids from the surface immediately with a soft, slightly damp cloth, in the direction of the wood grain.
• Scratches from normal use may occur on furniture over time. These can be touched up with a scratch remover or special touch-up pens or sticks available at your furniture dealer or at many paint stores.

Handling:

• To keep joints in optimal conditions, avoid harsh pushing or dragging of furniture across floor.
• When moving furniture, pieces should be padded and covered for transport to avoid scratches.