1) How is my order shipped?

2) How long does it take for my order to arrive?

3) How much is the shipping charge?

4) Can I pick up my order?

5) How much is the redelivery and non-deliverable charge?

1) How is my order shipped?

Each order is carefully checked and packaged before it leaves our warehouse. 

All smaller packages are shipped via FedEx Ground or U.S Postal Service.

Large furniture and oversized packages will be shipped by freight carriers. 

Freight Shipment

When a freight carrier is used, your order will be delivered to your curbside. You must make arrangements to move the furniture into your home and dispose of packing materials. All large items are well packed and palletized. Signature is required on the bill of lading at delivery. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped. Freight carrier shipping usually takes 1 to 4 weeks of your placing order.

Please contact us for a rate quote if special service is needed: White Glove Delivery, Express Delivery, etc.

Please note that delivery and pickup by freight companies is made during normal business hours. DYAG East carefully selects reliable freight companies, but we have no control over and are not liable for arrangements made between customers and a third party freight company. We cannot be responsible for fees and delays resulting from rescheduling or missed appointments.

2) How long does it take for my order to arrive?

If your piece is in stock, it will be delivered within approximately 1 to 4 weeks of your order by freight carrier or 2 to 8 weeks by blanket wrapped shipper. Please contact us if your order is time sensitive and we will do our best to accommodate your requirement.

If a product is shipped directly from one of our vendors or for pre-order, estimated shipping time is specified on the product detail page. 

3) How much is the shipping charge?

Our discount shipping rate to the continental US is determined by weight and shipping address. Please add the item to your cart to calculate delivery charges. Please contact us for shipping cost to Alaska, Hawaii, Canada and other international destinations. 

Please follow the following steps to check the shipping charge to your area:

1) Click: Add to Cart (add the item to the shopping cart)

2) Click: View Cart

3) Input: On your left hand, you will see SHIPPING CALCULATOR. Type in Country, State, and Zip Code to get the shipping cost. 

4) Can I pick up my order?

Yes, call us at 508-296-8580 to make an appointment to have your order picked up.

5) How much is the redelivery and non-deliverable charge?

Redelivery fees ranging from $100 - $200 will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the shipping service provider’s discretion. Your item may be returned to one of the freight service centers if the service provider is unable to contact you for delivery or if you miss your delivery appointment.

You are responsible for the full actual shipping and handling charge if your item is returned to our warehouse because the service provider is unable to contact you for delivery or if you miss your delivery appointment or you provide us with an incorrect delivery address.